This was my first visit, and my stylist sat with me in the waiting area and got a complete history of my hair including my past treatments, color, products, etc. She did this to formulate a plan for me moving forward. She was very knowledgeable and asked questions no stylist had ever asked. Being that I was there because my hair has been over processed under the care of my last Stylist, I was impressed. I never knew keratin could not be combined with certain types of hair color or that there was color that could actually lighten my hair without the use of bleach. I feel like I am finally in the hands of someone that understands how to treat fine hair and isn't just adept at performing a service. Cute salon and great staff too!