We were seen at our appointment time. The tech was thorough in updating my dog’s history. I could hear he was giving them a hard time while drawing his blood (they took him to another room to do this), but I could also hear their calm & comforting responses to him. The vet was super-sweet & knowledgable & equally as thorough. All my questions/concerns were addressed. I didn’t feel rushed & was 110% happy with the visit!