98.8% would refer friends and family to us

1 stars Verified customer

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5 stars Customer since 2013

Always a pleasant experience.

1 stars Customer since 2012

You need to work on your communication with the customer.

We all have very busy lives, and you say one thing then hours later after jumping through hoops to do as you request can not complete the job due to details left out.

This is the first time and you did it again a 2nd time.

Communication is key in every part our lives, please take the time to work on this.

Not good for your business as some of my friends have been informed of the communication issues.

You are the expert and as a customer I expect you to be as this is not my field of experience.

Please get it together.

The Auto Analyst replied:


I don't understand when you say we need to work on our communication, we kept you up to date throughout the day. We have no control of our parts delivery. We informed you in plenty of time that the part would not arrive on time so you could make arrangements to pick up your children from school. I guess you forgot that we "communicated" to you last week when we advised you that we could not do your smog inspection as your check engine light was on we could have just run it through and failed it and charged you for the test but we didn't. Unfortunately, it just doesn't seem that we can please you with anything.

5 stars Verified customer

Awesome as always. Thanks for taking such great care of all of our vehicles!!

5 stars Customer since 2009

You are all very courteous and I admire your professionalism. I am grateful for all you do to help your customers.

5 stars Customer since 2006

good job

4 stars Customer since 2012

They're great!

5 stars Verified customer

I love this place. Everyone is very helpful and happy. I like the fact that they take appointments and are on time, very important when you are on a tight schedule. Great atmosphere and nice people.

5 stars Customer since 2009

Had not been there in a while and was pleased to see their new waiting room. Drinks and cookies available along with friendly, quick, informative information and follow-up.

5 stars Verified customer

Professional, courteous, and friendly. A well organized and run repair shop. I was really, really pleased with The Auto Analyst folks.