I have never been so disappointed in a hair cut.. I asked for a specific color and never got it, then i asked for a specific cut with a picture and never got it i had to get my usband to cut long strands of hair she had missed plus i had to keep asking for her to cut more off as the cut was terrible. I will say she was very kind and composed herself well as she realized she could not cut my hair like in the picture she then offered a small discount to make up for my disatisfaction. I then had to boik a second appointment with a different hairdresser to try and fix the mess as no one could understand how she managed to ruined my hair this bad.. I recommend you always let clients know when a worker just gets out of school she did not have enough experience. I had an important event that night and my hair was ruined this does not look good for you business. Sincerely disappointed. I would still recommend your shop as the more experience people were doing a great job.