My visit with Kaitlyn was pleasant as always. She was friendly, courteous and did a good job cutting my hair. She also wore a mask, which I appreciated. What I did not appreciate, was the fact the the two receptionists did not wear masks and I saw one hairstylists not wearing a mask. I asked Kaitlyn about this and she told me that the Head Shoppe does not require their staff to wear masks. Because of this, if I did not like Kaitlyn's services, and Kaitlyn as a person, I would not return to the Head Shoppe. I also would not recommend the business to anyone. I choose early morning appointments to avoid being around too many people but I can tell you that if my stylist did not wear a mask or I was seated next to a stylist or patron without a mask, I would leave the Head Shoppe and not return. I feel that during the COVID-19 pandemic all patrons and staff should be wearing masks.