The entire experience is always great. From the text appointment reminders, the employees at the front desks who are always friendly, to my stylist, Staci. I’ve been seeing Staci for over 20 years now and I have never once been disappointed. She’s super friendly and amicable. We laugh through our entire appointment. I have thick and crazy hair and she is always honest with what I should or shouldn’t do with it which is how it should always be. She is worth every penny I spend there.