First let me again thank you for the use of your loaner car with such little advanced notice (when my wife's van wouldn't start and she wasn't able to come and pick me up.) We both really appreciated this!
My negative feedback is that the last two times I have been called and was told that my car was ready for pickup I ended waiting a considerable amount of time while you all attended to one more detail. Now don't get me wrong. I much prefer that you discovered a small fuel leak, not me.
Even with that I look forward to visiting you again this coming Wednesday :-). Bob