98.0% would refer friends and family to us

5 stars Verified customer

We bring our three dogs to see Dr. Wyatt and could not be happier every time we are there! She is amazing and we could not be happier with the results of our visit and her work on our dogs!!

The Animal Doctor Ltd replied:

Thanks for the review! Our doctors work hard at making sure all the pets are well taken care of. And our client's needs as well ! Thanks again.

5 stars Verified customer

My cats, Strat and Mango, were taken in right away and treated very well. The staff is very welcoming and polite. I've come here for years and will continue coming here.

The Animal Doctor Ltd replied:

Thank you so much. Happy to hear that you've had such positive experiences here. Thank you also for being such a long time client.

5 stars Verified customer

Very good ..

The Animal Doctor Ltd replied:

Thanks a bunch!

5 stars Verified customer

Rocket has high anxiety at the Doctor and Dr Wyatt and her staff are thoughtful and creative to help all of us get through shot taking, exam and temp.

The Animal Doctor Ltd replied:

Thank you so much for the review! We always try our best to fit our approach to each animal. We appreciate you taking the time to let us know how we are doing.

5 stars Verified customer

Job well done....thanks for taking care of my boy.

The Animal Doctor Ltd replied:

Thanks for the review and for being such a loyal and longtime client !

5 stars Verified customer

I always go in with a confidence of the team's abilities and I always leave satisfied. The only thing I have a little problem with is cost; at times they seem high.

The Animal Doctor Ltd replied:

Thank you for your confidence in our services. We appreciate that very much. Please feel free to ask for estimates before any services are provided.

5 stars Verified customer

Very impressed that they were able to get both dogs in at the same time

The Animal Doctor Ltd replied:

Thank you for the review. We appreciate you taking the time to let us know how we are doing.

1 stars Verified customer

Overpriced; veterinarian also proceeded to do tests without my consent for a minor but reoccurring ear condition in my dog. Had to ask her what she was doing and further had to ask her to stop.

The Animal Doctor Ltd replied:

Dear Brian G,

We sincerely thank you for your June 21, 2018 feedback. We welcome positive and negative feedback as we strive for continuous improvement and service excellence.

It is the standard of care in cases of ear infections to perform an ear cytology. This involves looking at ear discharge under the microscope that has been prepared on slides. The cytology gives us confirmation of infection and more specifically tells us if there is yeast or bacteria, what types of bacteria if present, and if there are white blood cells and inflammation present. This information is used to chose appropriate medications and avoid unnecessary ones. In many cases, performing diagnostics decreases the overall cost of veterinary care because it leads to more appropriate treatments and quicker resolution.

You reported to us during the visit that his ears were itchy. Our exam confirmed his ears appeared infected and were painful. We did recommend performing an ear cytology and a swab with a q-tip was taken. No cytology was ever performed as you declined it and of course there was no additional charge.

We respect our client?s right to choose what diagnostics and treatments are done. Not recommending a cytology is below the standard of care. We strive to offer the best care for your pet. Because your pet?s health and comfort is our priority, we did send medicated ear drops home with you to treat the infection. We hope the medication is providing him relief.

Respectfully,

The Animal Doctor

5 stars Verified customer

This was Sasha’s first visit to The Animal Doctor since we moved to Cary from out of state.. Sasha was scared, as she always has been during veterinary visits in the past. What really stood out for me was the gentle and considerate patience displayed by Dr. Daus and staff members.in dealing with Sasha so well. It meant a great deal to me.

The Animal Doctor Ltd replied:

Thank you so much! We are so glad to hear that things went so smoothly for Sasha. We try to treat each and every pet as an individual.

5 stars Verified customer

First time we saw Dr. George. She was friendly, most pleasant, great with Rhino.

The Animal Doctor Ltd replied:

Thank you for the review. Great to hear that you had such a positive experience and got to meet a new doctor!

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