95.7% would refer friends and family to us

5 stars Customer since 2009

Very good service and caring staff, Wink was well taken care of at the Animal Emergency.

4 stars Customer since 2017

If your regular Vet isnt available or refers your pet ,then this clinic is good. My dogs issue was successfully treated so i am happy.

5 stars Customer since 2018

The staff were very helpful and provided constant updates on the condition of our dog. True professionals,thank you all .

5 stars Customer since 2018

Everyone was so extremely polite and helpful and made me feel so much better during an extremely stressful time. I appreciates how i was given choices of how we wanted to take care of our girl.

I can't say enough good things and recommend this clinic in a heartbeat for any and all emergencies.

5 stars Customer since 2016

The care my fur baby received was amazing. The staff was caring and professional and the vets took the time to explain everything to us from condition to options. It’s made a very difficult situation much easier. Thank you for everything you have done for my girl. We will always be grateful to you.

3 stars Verified customer

My pet was well looked after. Prices are very expensive though!!

If they got rid of the fancy coffee machine & glossy folders, etc. they could pass along the savings to their customers.

Would prefer my money go to health costs and not fancy frills.

They may want to review their priorties and help client costs.

The Animal Emergency Clinic of the Fraser Valley replied:

Thank you for taking the time to leave a review. We are glad you had a good experience in regards to the care of your pet, which ultimately is our number one priority. We also believe in presenting our Hospital and our staff in a professional manner and yes we try to go a step above what others might do when it comes to client comfort and information presented in our waiting area as well as what goes home. The costs associated with the items you mention are a fraction of a percent and really are negligible to our overall expenses. Our costs are generated by hiring the best staff available and enough of them along with the best and most up to date equipment. The coffee machine by the way is free. We researched our complimentary coffee thoroughly to find the best value to both our hospital and our clients.

Thank you again for your feedback and we were glad we were able to provide a high level of 24/7 Emergency care when you and your pet needed it.

5 stars Customer since 2003

When our dog was so ill and we were so scared the Vet and the staff were calm and very helpful. We feel our dog got amazing care and that all our questions were answered. We are so thankful for this clinic. Highly recommend it.

5 stars Customer since 2015

Excellent. The staff were extremely knowledgeable and friendly. I would highly recommend this emergency clinic.

5 stars Customer since 2018

The vet was very professional !

5 stars Customer since 2018

Staff was extremely friendly and caring. While there I saw a gentleman that had just lost his pet and the understanding, sympathy and genuine care the staff provided touched my heart. The vet that cared for my Molly was thorough, professional and took her time to explain options available. the facility is clean and comfortable for clients.