95.7% would refer friends and family to us

5 stars Customer since 2016

The Fraser Valley Emergency Clinic was a lifesaver for my Cocker Spaniel.They waited for me to arrive from Vancouver at 200am in the morning to perform a lifesaving operation .Very professional ,friendly and ready to help.I would reccommend them to all my friends with pets.

Wayne Ford

5 stars Customer since 2017

this hospital is amazing and beautiful. The staff are kind caring comforting and empathetic. They go above and beyond to make you and your staff as comfortable as possible. They let me visit my pet whenever I want as long as my pet is feeling up to it. It is a very emotional and most times negative environment and the staff brighten the mood and atmosphere as best they can making it a more warm and comforting environment. the staff make an otherwise dismal and stressful environment a happy and bright place to bring your animals

4 stars Customer since 2016

The folks at the animal emergency clinic are awesome ! They are very professional, compassionate, knowledgeable and were very good it's my 4 legged family member....they made her feel comfortable before they started doing their assessment of her condition.

4 stars Customer since 2014

We had a very good experience. The help needed was provided fast and professional and explanation of treatement was explained.

The staff was very pleasant.

We found the fee was high but we are not familiar with the tariffs.

When we phoned before the visit we were told the visit will be $65 and treatment probably $75 and we ended up paying $254.

3 stars Verified customer

We came in with an urgent case. The staff were nice as well as the vet. The explanation of charges was not clear, nor was any clear direction given to us for the following day. I called the office numerous times the day after to ask about my reports being sent to my vet for review. It took hours before anything was sent with me being continually told it was a busy night. We had an urgent case. I was left waiting for several hours for reports and instruction of my next steps. I would have appreciated if I was turned away and sent to Can-West instead since you did not have the expertise available that night. I was charged for tests that I had to repeat at another clinic. It was a very frustrating experience.

5 stars Customer since 2017

Service was fast, care was excellent and the cost was actually lower than I expected!

5 stars Verified customer

Everyone was attentive and caring. My dog was carefully examined and her condition was thoroughly explained.

5 stars Customer since 2017

If ever I have another emergency with my golden, this is where we will be going. Staff and Doctors are very professional.

Thanks again for taking such great care of my golden who had eaten Rat Poison.

4 stars Customer since 2017

my experience at your clinic was good. I like that Wyatt was left with me while we discussed his condition with the vet. This does not happen at all emergency vet clinics. the only negative comment i would have is that the doctor was planning to operate prior to test to try and determine what the problem was. Or, maybe i am misunderstanding the situation and tests and x-rays would have been done first. There did seem to be an urgency to find a surgeon rather than doing tests.

3 stars Verified customer

In and out, would have gotten more of an explanation of the condition from my own regular vet which would allow for a calmer piece of mind going home. but okay for emergency service and greatful to have you especially on a long weekend.

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