It was a great experience from start to finish. I was late, and as frustrating as that is I was greeted with respect. Lily is my little bossy boo bear, and typically hates the vet. She didn't shake or whimper on the way there, or home. Her teeth were beautiful, and her breath didn't smell like a fart anymore. Bedside manner fantastic, I felt informed. The follow up call was great as well, I really appreciated it.