96.7% would refer friends and family to us

5 stars Customer since 2017

Great customer care!

5 stars Customer since 2011

Nice, pleasant and professional. They always bring out at least 3 pairs to try on; very helpful.

4 stars Verified customer

I want to support your business as the owner has always been very kind and helpful to my family. The problem is you are usually under staffed. I came in with my three children. There were two other customers with one employee. That's a 5:1 ratio and by the time we left there were many more customers. We come to your store for the personal attention but it's impossible when there aren't enough people working. This is our typical experience.

The Balanced Athlete replied:

Thank you for your feedback in regards to staffing.

On this particular day that you and your family had come in 85% of our business happened in the last 1.5 hours of the day. (We had already sent the other staff member home) Its a fine line to over / under staff to get the personal attention that we love to give. Another option is to book an appointment with Eric. There is a fee associated with this. Look forward to helping you next time around.

5 stars Customer since 2008

Very knowledgeable. Fitted my feet perfectly around my bunions.

5 stars Customer since 2017

Before getting shoes that fit correctly my feet, knees, and hips hurt every evening. Thanks to your friendly and knowledgeable staff I can be on my feet all day without discomfort. And I'm not even an athlete! I would highly recommend anyone who is on their feet a lot invest in a quality pair of shoes expertly fit by your staff.

5 stars Customer since 2017

Wanted to thank the great team at the Balanced Athlete for helping introduce me to running (at age 60).

They spent a ton of time ensuring everything I purchased fits perfectly and functioned to my body. Not a quick buy and fly mentality.

They want me to start this successfully and make it lifelong and rewarding.

Lauren Jensen

5 stars Customer since 2017

I was able to try and run on a couple pairs of shoes, then make up my own mind which shoe felt better, I just ran five on my new shoes tis morning and love the new Brooks Glycerin 15! Thanks Eric!


Rick La Haye

5 stars Customer since 2017

The service was excellent and the owner was very informative and educational.

5 stars Customer since 2016

I've really come to appreciate the difference working with experienced runners and salespeople can make when purchasing a pair of shoes. I've worked with three different people at the Balanced Athlete and all of them provided exceptional service, were well informed and helped me make a decision. I would definitely recommend consulting with them if you are looking for a pair of running shoes or trail shoes (both of which I've purchased in the past 3 months).

5 stars Customer since 2017

Friendly and helpful

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