This place is awful. Do not take your pet here. The staff is lethargic, rude, impatient and unprofessional. I have taken my dog here twice and both times he returned with bruises and hurts. The first time he had bruises on his belly, nasty cut on his tail and scratches in the inside of his ear. This time he was returned to me with a nasty gash on his paw that has taken over a week to heal. His paw was bleeding for several days. The staff lied that he came in that way, his paws were dry, he was matted and so on....but after much yelling on our part, they admitted that it was their fault and it was an accident. A simple haircut should not be such a traumatic experience for the pet and the owner.