The folks at Black Forest were great to work with- they were able to get my Rover in quickly, they were very upfront and communicated everything that they found wrong, the time frame and cost of repairs were on target and I felt like I had a say in what was done and not done the whole time. I never felt like they were selling me on repairs that weren't needed-in fact, they gave me an option to postpone a few items until later.
When you enter their shop it's easy to see how clean, organized and professional it is- the receptionist is attentive and quick to answer the phone- and when I had questions about my car she couldn't answer she promptly forwarded me to the mechanic for answers.
I am new to this shop (having just moved back "home" from SoCal) I will use them for the remaining life of my car, which will hopefully be many more years to come. Their rates are reasonable and substantially lower than dealer rates but their service is as high caliber as a dealer. I would definitely recommend Black Forest Auto to anyone needing a quality high end vehicle mechanic.
And I can't tell you how nice it is to drive the Rover and not stress out about the engine light, the fault warnings, the random way it died in traffic...it's like I have a new car again! Now that we have a mechanic we can trust- I'll never be in denial about those warnings again! I'll just take it right in to the Black Forest!