96.8% would refer friends and family to us

5 stars Verified customer

Nice shop, clean and friendly people that deliver as promised.

5 stars Customer since 2017

I'm impressed! Bay Area resident that had my '95 Mercedes die on the way to Tahoe and was towed to the garage on the recommendation of the AAA tow truck driver. I am fairly familiar with the maintenance of this car and suggested my thoughts of what failed(fuel pump) and left it in their hands as I drove off in the rental to enjoy the rest of the weekend. I noticed their garage is spacious and in impeccable condition with a vehicle with a missing engine. That to me was an indication of their skill level as that car engine bay was super clean . I exchanged calls with Jason as they tried to duplicate my car issue without luck. They did not recommend the fuel pump as they don't like to blindly throw parts at the problem and suggested another sensor. In the end as they road tested the car after the new part was installed, the issue came back and with their test rig in place, it pointed to low fuel pressure. The fuel pumps! The quote was quite reasonable and when I arrived to picked up the car, they washed it and I barely recognized it as it looked really clean. Other cars were giving looks of approval on the road. Overall, they are methodical in diagnosing the vehicle problem and I appreciated their professionalism. If they were closer, I would glad return to them to service my vehicle. This was a week ago, and the car is still running smoothly as it did before!

5 stars Customer since 2017

Good communication and diagnostics

5 stars Customer since 2009

Excellent professional service with an old time small town flavor of a personal and very friendly nature.

5 stars Customer since 2015

I was very pleased with all the service performed on my 2008 Mini Cooper S. Not only is she running beautifully now, but, when I picked up my car, it had been cleaned inside and out.

5 stars Customer since 2011

Always arranges transportation, and all of them are just great people.I'm on my second BMW over 15+years with them, great job always!!

5 stars Customer since 2015

The folks at Black Forest were great to work with- they were able to get my Rover in quickly, they were very upfront and communicated everything that they found wrong, the time frame and cost of repairs were on target and I felt like I had a say in what was done and not done the whole time. I never felt like they were selling me on repairs that weren't needed-in fact, they gave me an option to postpone a few items until later.

When you enter their shop it's easy to see how clean, organized and professional it is- the receptionist is attentive and quick to answer the phone- and when I had questions about my car she couldn't answer she promptly forwarded me to the mechanic for answers.

I am new to this shop (having just moved back "home" from SoCal) I will use them for the remaining life of my car, which will hopefully be many more years to come. Their rates are reasonable and substantially lower than dealer rates but their service is as high caliber as a dealer. I would definitely recommend Black Forest Auto to anyone needing a quality high end vehicle mechanic.

And I can't tell you how nice it is to drive the Rover and not stress out about the engine light, the fault warnings, the random way it died in traffic...it's like I have a new car again! Now that we have a mechanic we can trust- I'll never be in denial about those warnings again! I'll just take it right in to the Black Forest!

5 stars Customer since 2015

They did a great job !

5 stars Customer since 2016

Very satisfied with work and their services

4 stars Verified customer

A hick-up in keeping the car overnight. Overall, work done accordingly per work order.

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