97.4% would refer friends and family to us

5 stars Customer since 2015

I found the service absolutely outstanding. When unexpectedly, Black Forest had to keep my vehicle later than I and my wife expected, a member of their staff drove my wife and I home; a good distance up the mountain. Older model Mercedes are sometimes expensive to maintain. When a part exceeded what a disabled veteran's budget could afford, they referred me to a business that repairs the part at a fraction of the cost of a new one. As I recall, Macy's used to have that kind of policy around Christmas ... started by a man they hired to play Santa Claus named Kris Kringle. That was maybe some eighty years ago. It wasn't just a "sprit of Christmas" because some businesses still practice it, as simply, a good business practice. Black Forest maintains that good business practice.

John Wolfgram of Foresthill

5 stars Customer since 2014

Thank you guys

5 stars Customer since 2016

great shop like the owners o5 passat 160000 miles lots of issues but they take care of them and back on the road it goes till the next time see you soon

4 stars Customer since 2014

Prompt and courteous, as usual.

5 stars Customer since 2015

We're new BMW owners with a used BMW Ci 325. The work was done exceptionally well. Any and all questions were patiently answered. Future services were discussed and clarified. The family atmosphere at Black Forest is wonderful.

5 stars Customer since 2015

The people were very friendly and helpful with explaining what needed to be done. My car was ready when they said it would be. They did an analysis of what other work was needed which I appreciated.

5 stars Customer since 2015

Very pleased! Great service! 5 stars

5 stars Customer since 2015

This was my 2nd visit to the Black Forest and the work completed was professional and the the price was right.

5 stars Customer since 2011

What a fantastic ship in Auburn. They let me drop my car off on Friday (for Tuesday work), coordinated care with Collision Pros, finished early, and let me come pay the invoice later.

Friendly family service is awesome!

5 stars Customer since 2015

My experience with The Black Forest exceeded my expectations. Paul and Sherry were very responsive to my questions and provided clear information I needed to make quick decisions about handling repairs. They delivered timely professional repair service at reasonable prices, and a very satisfactory reference for work that needed to be provided elsewhere.