Our first massage appointment was canceled about 30 minutes before our scheduled time, we were about to leave the house when we got a call. The up stairs seemed a little crowed with friends or family talking loudly about a dental procedure, TMI I think... The massage was great, I had Sandy, she did a great job, and my wife had Nate, she also enjoyed hers. At past massages, after turning on our backs, we were given a weighted cloth eye pack to cover your eyes, those were nice. I would ask for Sandy again.