It is really difficult to get medical care without waiting months for an appointment. If you believe your cat needs urgent care, you have to get on the phone right when they open and call over and over until you get through. Took nearly a half our this week. Then they will offer you a couple of times for an appointment, for which you will pay $88 over the usual cost. You never actually get to go inside to be with your cat when he is being examined. These are COVID rules, I understand, but it should not be such a total hassle to get an appointment when your cat is sick. It shouldn't need to be that way. When I expressed my concerns about my cat's health on Thursday, I was asked to call back at 8 AM Monday as described above. So I was stuck with a 5 day wait before I even could attempt to get an appointment.