The staff and vets are extremely kind and caring, and are very transparent about prices and ask before any procedure that will have extra charges (which is good because this clinic is quite expensive). Because of covid, you have to drop your pet off at the front door and communicate from your phone in the car. I completely understand this protocol but it makes for an extra terrified cat and a more difficult exam, and I really wish they would allow one vaccinated+masked owner back with the pet.
One concern that I have is that every time I have gotten my cat back after an appointment, he has absolutely reeked of perfume from being held. I am allergic to heavy perfumes and have had a bad reaction both times, and it is so strong that the perfume stays in my cat's fur for well over a day. Please create a office policy that prevents anyone working with the pets from wearing perfumes/body sprays, because if it is bad enough to cause an allergic reaction on a human, it must also be really strong for the cat who can't get away from it.