95.7% would refer friends and family to us

5 stars Customer since 2024

Very enjoyable experience!

The BrickHouse replied:

Fantastic! We are so grateful for your feedback.

2 stars Verified customer

I ordered a gift card on line and chose the email option. The form was difficult as you had to fill in special instruct ... Read More

The BrickHouse replied:

We apologize for that. We've been navigating some changes on our website and admittedly have had some hiccups. If you will kindly give us a call and ask for our Manager, Dawn, we would be happy to offer you a gift as an apology. We truly appreciate that you chose the BrickHouse for your special gift and hope to make you a happy customer! Sincerely, Carrie (Owner) 509-891-1999

1 stars Verified customer

My massage was not enjoyable. The massage therapist used such firm pressure it was painful. The massage therapist did no ... Read More

The BrickHouse replied:

Oh no! That's not good. All of our Massage Therapists are skilled in Deep Tissue Massage techniques but can certainly lighten up the pressure as requested. But we can't read your mind. We highly recommend to everyone getting a Massage to make sure that you speak up and let us know if the pressure is too light, too deep or just right. We'd love the opportunity to get you back in for another service and please... let us know your preferences. If you'd like to call us and ask for our Manager, Dawn, we'd appreciate some specific feedback for coaching. And we'll gladly offer you a credit toward a future service. 509.891.1999

5 stars Customer since 2019

I ALWAYS HAVE A GREAT MASSAGE AT THE BRICKHOUSE. VERY FRIENDLY AND PROFESSIONAL.

The BrickHouse replied:

Thank you Kerry!! We are so glad to hear that.

5 stars Verified customer

My husband and I had the best couples massage we’ve ever had!

The BrickHouse replied:

Awe! We are soooooo happy to hear that. Thank you for choosing the BrickHouse!

5 stars Customer since 2024

Everyone very nice. Place cozy and clean. The nail tech gals were nice and had great conversations.

The BrickHouse replied:

That's great to hear. Thanks for letting us know Sheri!

2 stars Customer since 2024

I was frustrated to learn that my prenatal massage was without the official prenatal pillow, where you are able to lay o ... Read More

The BrickHouse replied:

Sorry for the misunderstanding Kellie. We did offer the prenatal pillow for a couple of years, but pregnant bellies are not one size fits all. Over time, we found many expecting moms were not as comfortable with the prenatal pillow as they were in our "Cloud-9 Side Lying position" surrounded by pillows. An effective prenatal massage is more about the training, skills and knowledge of your Massage Therapist than it is about the pillows. We are truly sorry that we fell short of your expectations this time. We hope that you'll give us the opportunity to pamper you again in the future. Sincerely, Carrie (Owner) and the BH Team

5 stars Verified customer

Always so welcoming and professional. I leave feeling relaxed and refreshed.

The BrickHouse replied:

You're so kind to share your comments! We appreciate it.

5 stars Verified customer

Really helpful, very professional and knowledgeable!

The BrickHouse replied:

Thank you so much! We are very proud of our team!

5 stars Customer since 2022

The overall attention to detail is something that makes a person feel like they are the most important. Everyone I’ve ha ... Read More

The BrickHouse replied:

That's the highest compliment ever! Thank you so much for sharing your experience.

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