95.7% would refer friends and family to us

5 stars Customer since 2024

Great! Love the atmosphere and the peppermint towel was so soothing. I can’t wait to come back

5 stars Customer since 2016

My massage therapist was great. Very strong and worked out a nagging hip discomfort due to very tight muscles. Scheduled ... Read More

The BrickHouse replied:

Wow Diane! That's amazing. Thank you so much for your feedback!

2 stars Verified customer

The masseuse that I had this time was not as good as my other two messages previous to this visit.

The BrickHouse replied:

Thanks for letting us know. We would really appreciate some additional details. We take your feedback very seriously and use it to help train and coach our team. Please call and ask for our Manager, Dawn, so that we can discuss your recent experience. Thank you so much. 509.891.1999 - Carrie (Owner)

5 stars Verified customer

Best mani-pedi experience I’ve had in Spokane. Can’t wait to go back!

The BrickHouse replied:

We appreciate that so much! Thanks!!!

5 stars Customer since 2024

Very enjoyable experience!

The BrickHouse replied:

Fantastic! We are so grateful for your feedback.

2 stars Verified customer

I ordered a gift card on line and chose the email option. The form was difficult as you had to fill in special instruct ... Read More

The BrickHouse replied:

We apologize for that. We've been navigating some changes on our website and admittedly have had some hiccups. If you will kindly give us a call and ask for our Manager, Dawn, we would be happy to offer you a gift as an apology. We truly appreciate that you chose the BrickHouse for your special gift and hope to make you a happy customer! Sincerely, Carrie (Owner) 509-891-1999

1 stars Verified customer

My massage was not enjoyable. The massage therapist used such firm pressure it was painful. The massage therapist did no ... Read More

The BrickHouse replied:

Oh no! That's not good. All of our Massage Therapists are skilled in Deep Tissue Massage techniques but can certainly lighten up the pressure as requested. But we can't read your mind. We highly recommend to everyone getting a Massage to make sure that you speak up and let us know if the pressure is too light, too deep or just right. We'd love the opportunity to get you back in for another service and please... let us know your preferences. If you'd like to call us and ask for our Manager, Dawn, we'd appreciate some specific feedback for coaching. And we'll gladly offer you a credit toward a future service. 509.891.1999

5 stars Customer since 2019

I ALWAYS HAVE A GREAT MASSAGE AT THE BRICKHOUSE. VERY FRIENDLY AND PROFESSIONAL.

The BrickHouse replied:

Thank you Kerry!! We are so glad to hear that.

5 stars Verified customer

My husband and I had the best couples massage we’ve ever had!

The BrickHouse replied:

Awe! We are soooooo happy to hear that. Thank you for choosing the BrickHouse!

5 stars Customer since 2024

Everyone very nice. Place cozy and clean. The nail tech gals were nice and had great conversations.

The BrickHouse replied:

That's great to hear. Thanks for letting us know Sheri!

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