95.7% would refer friends and family to us

5 stars Verified customer

Always a great experience

The BrickHouse replied:

Thank you for the wonderful feedback!

3 stars Verified customer

The massage was amazing she did a great job! However the booking process was horrible we booked 2 and a half months out ... Read More

The BrickHouse replied:

We are sooooooo sorry that we had to cancel your Pedicures. We're working to get some new amazing team members hired. I have asked our Business Manager, Dawn, to give you a call to see what we can do to ensure that you are both happy and feel appreciated. We really do take feedback like yours and use it to better our guest experiences. Thank you, Carrie (Owner).

5 stars Customer since 2021

Gabby continues to be top notch in her quality of my massages. Very consistent and considerate and I am so relaxed and h ... Read More

The BrickHouse replied:

Thanks for the comments Anna! We agree... Gabby is amazing! We are so blessed to have her on the BH Team.

5 stars Customer since 2024

Excellent service

The BrickHouse replied:

Thank you so much!!

5 stars Customer since 2024

Great! Love the atmosphere and the peppermint towel was so soothing. I can’t wait to come back

The BrickHouse replied:

That's exactly what we like to hear. So glad you enjoyed it.

5 stars Customer since 2016

My massage therapist was great. Very strong and worked out a nagging hip discomfort due to very tight muscles. Scheduled ... Read More

The BrickHouse replied:

Wow Diane! That's amazing. Thank you so much for your feedback!

2 stars Verified customer

The masseuse that I had this time was not as good as my other two messages previous to this visit.

The BrickHouse replied:

Thanks for letting us know. We would really appreciate some additional details. We take your feedback very seriously and use it to help train and coach our team. Please call and ask for our Manager, Dawn, so that we can discuss your recent experience. Thank you so much. 509.891.1999 - Carrie (Owner)

5 stars Verified customer

Best mani-pedi experience I’ve had in Spokane. Can’t wait to go back!

The BrickHouse replied:

We appreciate that so much! Thanks!!!

5 stars Customer since 2024

Very enjoyable experience!

The BrickHouse replied:

Fantastic! We are so grateful for your feedback.

2 stars Verified customer

I ordered a gift card on line and chose the email option. The form was difficult as you had to fill in special instruct ... Read More

The BrickHouse replied:

We apologize for that. We've been navigating some changes on our website and admittedly have had some hiccups. If you will kindly give us a call and ask for our Manager, Dawn, we would be happy to offer you a gift as an apology. We truly appreciate that you chose the BrickHouse for your special gift and hope to make you a happy customer! Sincerely, Carrie (Owner) 509-891-1999

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