I've never been so excited and happy with a hair color at a salon. Hope is amazing and was able to get exactly what I wanted based on a 10 second conversation. I felt very welcome and comfortable even though I am not one who frequently goes to salons. I budgeted a bit less than the total cost but my boyfriend said "Wow!" enough times to make the unexpected extra cost worth it! :-) I would definitely go back and recommend this salon to my friends!