Made promises that weren't kept. Took our deposit (half of the total) on the 16th for two jobs, a bathroom and a kitchen counter top, at two rentals. It is two weeks later -the 27th today- and measurements and fabrication were only done for bathroom unit. It is scheduled to be installed on the 30th. The kitchen measurements haven't been taken,even though I called and said the cabinets would be in by the 26th, a Thursday. They want to piggyback everything on the 30th, a Monday. The reasons now given for the delay were owner gone, fabricators overbooked with orders and some were sick. We demoed the kitchen based on the timing we were given and now the tenants will have to wait another week or two for their kitchen. Be honest, give realistic numbers, don't disappoint the expectations you gave us.