Dr. George Papadakis is outstanding as a low vision specialist. He is always friendly, provides thorough input and assistance, supportive of my needs and very attentive to any concerns, is an excellent listener, and never conveys the feeling of being rushed out the door. He makes useful and practical suggestions regarding the latest visual aid devices available or other means of improving daily living, and helps determine the most sensible means to overcome any barriers. George is a thorough professional within his field in every respect and we are very fortunate to be receiving his excellent services.
The customer service provided by the Low vision assistant (Ada) however, leaves much to be desired. We have found her to be rather distracted and even rude at times. Her abrupt departure from our midst and failure to return during glasses discussions without a proper sign-off with the customer, is just one example among other unprofessional gestures that have repeated themselves over the years.
I would have otherwise gladly submitted a 5-star rating of the overall service package, were it not for this situation. Generally though, I am very, very satisfied with my experiences at Finch Avenue Optometry & Low Vision Centre.