86.7% would refer friends and family to us

2 stars Customer since 2007

My experience is usually great. This time it wasn’t so much. It took several weeks/phone calls just to order contacts. This has never been an issue before. I called twice and the girl said someone would have to call me back to place the order. When someone did call I missed the call bc I was on the other line. I called back and continued to receive a voicemail for 2 weeks. This caused me to wear my daily contacts for 2 weeks when I started calling a month ago. Not sure why I was not able to call and speak to someone as I always have been able to.

5 stars Verified customer

They were excellent. Just wish they had a few more frames to select from for the TennCare /Bluecare patients.

5 stars Customer since 2021

I love this office. They are great with my 6 year old daughter. Wonderful staff and service. We look forward to our appointments whenever we go.

4 stars Customer since 2022

Other than an overly long wait for the doctor in the exam room (hence 4 rather than 5 stars), the staff and doctor could not have been more pleasant, thorough and attentive.

Wonderful people.

5 stars Customer since 2008

Fast service. And courteous staff and doctor.

5 stars Customer since 2022

The office was excellent treatment with respect the examination was great thank them for recommending me to eye surgeon.

5 stars Customer since 2022

Dr. Cross was great with the kids. Very happy with the service. I have already recommended him to my daughter.

5 stars Customer since 2022

The right lens of the glasses I recently got just wasn’t quite right so the Optometrist did a recheck and a new lens was ordered. In the meantime, my glasses frame broke so I called to stop the new lens so I could pick out new frames. Karsen took the initiative to find out if my frames were still available (I had gotten them a couple of years ago in TX) and called me back to see if I wanted to stick with that style. She ordered them even though the supplier isn’t one normally used. Thank you Karsen!

5 stars Customer since 2014

As always professionalism and the lobby is top notch..

5 stars Customer since 2015

Really friendly and helpful staff. Love the remodel.

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