100.0% would refer friends and family to us

4 stars Verified customer

Dr. Manning is the best! But the front receptionist desk is lacking in customer service not friendly at all very short

5 stars Customer since 2022

Very welcoming and kind staff, with excellent and thorough care from the doctor. Explanations were easy to understand, care was taken to answer all my questions, and I didn't feel rushed! Everyone was very personable as well. Overall a wonderful experience, and I feel confident in the excellent care I received for my eye needs.

1 stars Verified customer

2 hours for an exam. Then ordering contacts took over 3 weeks before an order could be placed. The eye doctor ignored notes from staff with questions on the contact prescriptions delaying the order. All of this after trying to make an appointment on three separate occasions. While the facility is clean and the front desk staff are very nice, the overall experience is terrible.

The Eye Group - West Office replied:

Thank you for your review. Please reach out to our Administrator (Tiffany) to discuss this further (865) 966-2020.

4 stars Customer since 2010

Wait time was unusually heavy. However, all staff were super friendly and knowledgeable.

5 stars Customer since 2021

Dr Cross always takes great care of me!

The Eye Group - West Office replied:

Thank you for the review, Nancy! We are glad to be here when you need us!

5 stars Customer since 2022

Everyone in the office was very friendly and helpful. Explained every test before it was done.

The Eye Group - West Office replied:

Thank you for your review, Lisa. We are glad to have you as our patient!

5 stars Customer since 2022

Did a great job with my tests and were friendly and knowledgeable. They explained everything in terms I would understand and were great with my insurance.

The Eye Group - West Office replied:

We are so happy you were pleased with your visit! Thank you for the review!

4 stars Customer since 2021

Unexpected thoroughness

The Eye Group - West Office replied:

Thank you for your review, Priscilla!

5 stars Customer since 2012

Love all there

The Eye Group - West Office replied:

We are so glad to have you as our patient Marilyn! Thank you for your sweet review!

4 stars Customer since 2009

Very professional very thorough