100.0% would refer friends and family to us

4 stars Verified customer

Great experience spent needed time to explain each test and listen to the patient. I can see much better now!!!

5 stars Verified customer

I thought Dr. Schwab, my new eye doctor, was very nice, competent and professional. The staff there exhibited those same traits as well.

5 stars Verified customer

Great service and character

5 stars Customer since 2021

IHands down one of the nicest people. I was late to my appointment and my daughters . Both schedules back to back. Google maps had us going in circles, along with other serious unforeseen incidents omw there. I missed my appointment and was 10 minutes late for my daughters. As I walked in they noticed I was a wreck and shaking bc of what happened. They took us both! They had no others scheduled. What luck ! The Drs and staff went out of their way explaining to my daughter how to put contacts in for the first time. My daughter has social anxiety as well as other things. I will keep the rest private . I informed them of this and they were so empathetic and understanding. They treated us very well. Only thing I wish the Dr could have stayed bc I started to notice my contacts were a little weak. The ONLY PROBLEM is the glasses frames they carry, are extremely expensive . They don’t have a “lesser” brand for those of us who can’t afford $500.00 frames Especially now when we just went through a pandemic. But considering the area this doesn’t surprise me . Some people would take away a star for that but they don’t deserve to lose a star because I couldn’t afford the glasses. If you are looking for an Eye Dr this is the place . They are very thorough and explain everything and what they see on the screen as far as your eyes . As well as the the helpfulness of the staff helping to make decisions and educating my daughter about her contacts. They are honest as well! And if you don’t look good in a frame they are honest . And that’s what we should be getting. Honesty. Go book your appointment with Eye Institute. Just know the frames can be pricey.

4 stars Customer since 2021

Good experience and I was treated with kindness.

5 stars Verified customer

Everyone and I mean everyone was pleasant, responsive to my questions, addressed my concerns, and proactively assisted in my decision s. Never was there sales or time pressure. I was impressed by the customer service!

1 stars Verified customer

I was late, I was thankful they saw me. But it was clear the staff was angry I was late and made it clear they wanted to leave.

5 stars Customer since 2018

VERY PROFESSIONAL AND PROMPT, VERY HELPFUL

5 stars Verified customer

I was very impressed with Dr Schwann. She took time to review images of my eyes, explaining the status of my optic nerve, retina etc. The optician was also quite helpful in explaining my lens changes

5 stars Customer since 2019

Excellent doctor, technician, and staff.

They are all efficient, professional, and friendly.

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