I made the transition to The Family Pet Hospital about a year ago as I was seeking a more personal approach to my aging dog's veterinarian care. The staff at The Family Pet Hospital are always welcoming both via telephone and office visits. They know my name and my dog's name when we arrive and there is not wasted time waiting for services. Dr. Valas takes a personal interest in the health and needs of my 11 year old dog. She takes the time to explain any diagnosis, procedure or recommendations and I never feel rushed. Even with routine lab results, she takes the time to call me to review and explain them. The personal service that this team provides is a refreshing approach to veterinarian services.
Thank you, Lezlie! We loved meeting Chance yesterday!
Customer since 2017
I always feel that my ratties are cared for and loved.
There's a tendency among rat owners to take the instructions of their vets with a grain of salt, but then consult with other owners. But Dr. Lencewicz really understands rats and says things that owners would say but not always vets. I keep meaning to ask her if she has some herself.
For example, when a rat has surgery, most vets will tell you to keep them isolated for 7 - 10 days (which makes total sense), but rat owners say vets don't understand how stressed out rats get when they are away from their cage mates, and it's ok to put them back together after a day. When one of my rats had a lump removed, Dr. L agreed I could put her back in a day or two, but then also added if she seemed stressed I should put her back sooner.
That's something I've never heard a vet say before, and is why I'll keep coming back.
Another example: when I brought Cerise to Tufts, they gave me a rattie e-collar and told me to keep it on for 10 days. But I soon found Cerise would hardly eat or drink with it on--she was too stressed; couldn't hold her food, couldn't groom. Research on the internet confirmed to only use an e-collar on rats for a life-or-death situation because that's what happens. Dr. L doesn't use them for rats for that reason.
A third example: one of my previous rats had scabs which usually indicate mites, but two vets said they couldn't find any evidence of mites under a microscope and it must be from fights. This didn't make sense to me since I never see my guys fighting and the scabs spread from one area. Later when I brought Albert in with scabs, Dr. L. said you can't always see mites, even under a microscope. I'm convinced that was the case with my other rat.
The other vets I had been to were good, but Dr. Lencewicz really, really gets rats.
That's my long-winded review!
Oh, and meeting Charlie yesterday really made my day!