The staff here have always been friendly and helpful. The vet tech taking my cat's vitals seemed a bit nervous and I would have felt more relaxed had she been a bit more self-confident, but she got the job done. There was also some confusion about which vet we would be seeing, but all of the vets I have worked with here in recent years have been good, so it worked out ok.
I really like that this clinic allows me to stay with my cat during the exam. Other vet hospitals we have visited whisk the cat away while I remain in the lobby, then my cat gets anxious and aggressive and the exam doesn't go well. At The Family Pet, because I am able to stay with my cat, she stays more calm and the exam is less stressful for everyone.
Scheduling is easy here and fees are very reasonable. I also love that that they had little catnip toys for the cats.