94.4% would refer friends and family to us

5 stars Customer since 2019

Excellent massage and customer service!

2 stars Verified customer

I hate that I have to write this but I am really bummed about my experience. I came to this wellness center in a fragile and broken state from just having a miscarriage 2 days before coming in. I told the front desk lady and she was SO NICE (so this is not about her) and mentioned that the Massage Therapist was intuitive and she was glad that I was there. In the room before starting, I told my therapist about what happened and that all I wanted was to feel better when walking out. I chose a couple of add-ons based off her recommendations to add hot towels and aromatherapy. I was walking in with pain and soreness from my 4 hour miscarriage where I basically was in labor, in my tub and just feeling all sorts of "out of whackness" from that. I was very much looking forward to a relaxing, restorative, SWEDISH massage. She seemed completely confident in delivering to me what I needed in that moment mentioning she has worked on 9 thousand people. I was like, "Wow! Okay, let's do this." Unfortunately, what I got a was a deep tissue, elbow heavy, intense and very uncomfortable experience. I had to ask her twice to please reduce pressure and I told her " I can't handle anymore elbow, I am sorry I am just too sore." She proceeded to tell me that I "needed this for relief "and continued. So I endured the entire thing, really because I had no idea what to do. I was sweating, wincing, not breathing, making faces, and left this place feeling WAY WORSE than I walked in. I am 4' 11" and if I was a 200 pound football player that might have been a better fit. I sat in their lobby outside of the door crying after I walked out because I felt like I had been beaten up, already in a vulnerable state. I desperately just wanted to be taken care of and came home even more upset. I wish I just stayed in bed. After requesting pressure change twice, and not responding to my body language, wincing, lack of breathing, this person was far from intuitive. The only reason I am writing this is to prevent disappointment for the next person that walks in looking for a relaxing experiencing. If you come here just make SURE it will be swedish and triple double check the massage therapist techniques before starting. What I learned is that I should have just stopped the whole thing in the middle and left. I couldn't think that clearly at the time as I kept hoping it would get better but it never did, that is my fault. I also wanted to say something to the front desk right after but the therapist is RIGHT THERE so you can't give feedback about them because it's so awkward and so quiet. It would be like talking about someone behind their back but they are right there next to you. Anyway it is all behind me now, I am super sore for the deep tissue (opposite of swedish) experience and will never be coming here again. There is one extra star because I loved the receptionist and she had such good energy.

5 stars Customer since 2007

Warm welcome, effective and responsive massage by Tristan. Was listened to and areas targeted as requested!

5 stars Customer since 2019

First time experience was nice.

Friendly members and place inside was nice and clean.

The only issue was the front desk schedule me for a one hour message with a scalp treatment add on but the therapist said he did not see it and would have to prepare but did not have time so I said not to worry about it

5 stars Customer since 2006

Dalton is an excellent massage therapist

5 stars Customer since 2018

Thadius is amazing!

5 stars Customer since 2008

Fulfilled my expectations. The masseuse provided deep tissue where needed and also gentleness.

5 stars Customer since 2009

My "go-to" spot for a needed massage. First visit with Brett , and was a tremendous experience. Brett is technical, can really work on tight muscles and areas of concern.

5 stars Customer since 2006

so relaxing!

5 stars Customer since 2014

Very professional and accommodating to any special needs.

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