With the exception of last year, my daughter, sisters, nieces and I have come to the Spa each year for a girls day. The lady who did my facial this year, Paula, was wonderful. She was extremely professional and the experience was relaxing and I was very satisfied. As in the past, the front desk ladies are never so pleasant. They may have to explain the locker lock many times in the day, but it is the first time for the customer and maybe they shouldn't seem to put out. Not a great way to start the relaxing day at the spa. Also, the cost of the massage went up $40 dollars since we were here two years ago. That seems very high and not competitive with other spa on Long Island. But overall, based on my facial this year, I would recommend East Wind.