95.2% would refer friends and family to us

5 stars Customer since 2016

Derrick could not have been more helpful. the product is top of the line, the service is great, we got a great price, they delivered the same day, the delivery guys made sure they had us totally set up. It was a great shopping experience.

5 stars Customer since 2016

Awesome

5 stars Customer since 2016

I felt very good about the customer service given as well as the quality of information I obtained on the type of mattress i was looking for.

THE MATTRESS OUTLET replied:

Thank you Mitchell!

5 stars Verified customer

The people working there are super nice and helped me find a great mattress that i love!

THE MATTRESS OUTLET replied:

Thank you!

5 stars Customer since 2016

Love our mattress, and can't wait to buy more items with your company.

THE MATTRESS OUTLET replied:

Thank you James!

5 stars Customer since 2016

We LOVE our new bed from the mattress outlet! Great price and very comfortable.

THE MATTRESS OUTLET replied:

Thank you Shauna!

4 stars Customer since 2015

The manager who was our sales person treated us very well. Thank you.

THE MATTRESS OUTLET replied:

Thank you Christopher it was a pleasure to work with you!

5 stars Customer since 2015

We are very pleased with the adjustable bed we purchased for our own use. At the same time, we bought a twin mattress for our granddaughter's Christmas gift. Of course, it wasn't put into use until Christmas and when we took the plastic off, there was a spring sticking out the side. Immediately upon discovering the problem I called the E Main store where we purchased the mattress . At first, I was told no warranty but after further discussion, we were allowed to return the faulty mattress and with the $50 store credit so graciously offered, we were able to replace with a better mattress. We are satisfied at this point both with the product and the service.

THE MATTRESS OUTLET replied:

Thank you so much for being our customer!

4 stars Verified customer

Great price on quality mattresses

THE MATTRESS OUTLET replied:

Thank you!

4 stars Customer since 2015

The bed is the bed purchase I've made. I've had nice restful nights since my purchased. The price was even better. The only complaint I have is upon delivery, my mattress did have a rip. I don't know if someone ripped it when they were loading. The bed is a wonderful purchase. I have tried calling the store from where I purchased it but I've not been able to contact anyone and no one's been able to contact me even after the messages I've left.

THE MATTRESS OUTLET replied:

Aretha thank you so much for being our customer! Not sure why no contact has been made and will look into it. As for the tear on your discounted mattress it should have been pointed out to you (this is why it was discounted) and we apologize. To show you our appreciation please come into anyone of our locations for a free set of Deluxe Clara Clark sheets any size and thread count!