We are very pleased with the adjustable bed we purchased for our own use. At the same time, we bought a twin mattress for our granddaughter's Christmas gift. Of course, it wasn't put into use until Christmas and when we took the plastic off, there was a spring sticking out the side. Immediately upon discovering the problem I called the E Main store where we purchased the mattress . At first, I was told no warranty but after further discussion, we were allowed to return the faulty mattress and with the $50 store credit so graciously offered, we were able to replace with a better mattress. We are satisfied at this point both with the product and the service.