The gentleman who did my hair was lovely & personable, which makes this review so hard to write. Everyone was so friendly & they use top quality, cruelty-free products, yet I left so disappointed. I paid for full highlights & a hair treatment. My hair is super silky after the treatment, which I am happy about, but the color difference is not noticeable. My before/after pictures nearly look identical. It wasn't the change I was hoping for, but the business itself is clean, professional & staffed with nice folks.