My experience was excellent! I was greeted, checked in, offered to have my coat checked, and a beverage within the first few minutes of entering. The staff was welcoming and warm and professional. The pedicure treatment was relaxing. Suzy, the technician, gave special attention to my needs, ie water temperature, massage chair, and beverage. The music was soothing as was the candle fragrance. After my spa treatment, Suzy escorted me to the lounge area for my pedicure to dry properly and more relaxation. I was offered another beverage and a warm neck wrap. My experience was wonderful!