Everything was fine EXCEPT I was charged $12.00 for poop disposal. I was told to bring a poop sample but it was not needed and the tech asked me if I want them to dispose of it or me. I said great, you can dispose of it. The tech did not, however, tell me that I would be charged $12.00 for their disposal. I believe I should have been told them; in which case I would have disposed of it myself. I would like the $12.00 to be credited to my account.