97.6% would refer friends and family to us

3 stars Verified customer

The 3 star rating does not reflect the massage therapy service itself, which was excellent! I was scheduled for a side-by-side appointment and received a call 30 minutes before that the other therapist's car had broken down. I do realize that life happens, but unfortunately no other therapists were able to cover the appointment. Sapphire did offer to schedule 45 minutes for myself and my spouse back-to-back but this isn't the same as a side-by-side massage. They did work with me to reschedule and offered a credit for a future appointment.

The other issue I ran into was a price increase on massage therapy services. For those clients who receive massages frequently, an email or other communication about the increase would have been nice. It was not a huge increase, but a $5-10 increase is a noticeable difference for most people.

Lastly, I was told that therapists no longer have BioFreeze and are using Aveda cooling oil instead at the end of massage services. While I do like the cooling oil for nasal passages, etc., the BioFreeze worked so much better on muscles. Please bring it back!

3 stars Customer since 2017

stylist very very friendly....but I was only supposed to get a trim of about 1/2 inch off. I told her I did not want a log of length taken off, just cleaned up and some layers and now my hair is much much shorter than I wanted and expected and not happy with the length at all. I made sure to tell the stylist I only wanted a trim and that I did not want a lot of length taken off at all, just needed it cleaned up.

5 stars Customer since 2006

I absolutely love attending the Yoga classes taught by Christine! I hope she continues teaching there for a long time as it is truly beneficial to all her students!

5 stars Verified customer

Patti and Jen S do a phenomenal job with both my sister and myself.

5 stars Verified customer

Awesome visit, as always. I love my stylist Maria. She is the sweetest, most caring person and a wonderful stylist. She really cares about me and what I like. I'm so glad she's my stylist.

5 stars Customer since 2007

Great staff! Jessica is the best

5 stars Customer since 2002

Timothy,as always, did a great job. He is professional and very personable. My hair was great as always. Also, the salon is very clean and so are the bathrooms.

5 stars Customer since 2007

Great!!! Love Nicole Stein. great job..

4 stars Customer since 2011

Felt much better after my lemon blueberry msssage. Very relaxing.

5 stars Customer since 2018

Excellent service and an amazing experience!!! My masseuse Sarah was absolutely amazing as well as Bobby who did my facial. I will definitely be returning and with hopes of keeping both of them for my future services!!!

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