Nicole is very friendly, very professional, and very good. She clearly asked me what I wanted and needed in our session, she clearly asked me if there were any medical concerns I needed to share with her. She asked me what pressure I preferred, and stuck to it, asking me several times if all was well with pressure, comfort, etc. A fine session. A fine therapist.
Regarding the spa itself, I couldn't be happier. I had never had a 'real' spa experience before. I used to go to the chains, which had few or none of the amenities. I am most impressed by the very relaxed atmosphere, something I was not used to in the hurry-up atmosphere of the chains. I drive quite a distance to you, originally lured in by the steam room and sauna, but the whole experience is just plain wonderful.