94.7% would refer friends and family to us

3 stars Verified customer

The aesthetician was great. I had a great facial. However, the spa charges a 10% amenities fee, and there were no amenities offered. I asked to take a shower, but was told only massage clients can utilize the shower. This extra fee was not disclosed when I booked, but was told when I got my bill. I felt like that was their way of trying to make up for COVID. For amenities, I would hope they offer a steam room or spa like Burke Williams, then I could understand the extra charge. I will most likely not go back.

The Spa - Los Gatos replied:

We are happy you enjoyed your visit! We have tried to be transparent about the amenities fee by including it on every service page of our website and brochure. The 9% is not a Covid adjustment, it is to help cover the costs of maintaining the highest possible quality staff, products and extras that we provide that are above and beyond many other spas.

5 stars Customer since 2004

Jane was wonderful, as always! Please let her know that I look forward to coming back to see her again soon.

Thank you!

5 stars Customer since 2018

Given that masks must be worn but believe this is important - the massage was wonderful.

3 stars Customer since 2016

The experience we fine and happy to see the spa back open. I had asked for a deep tissue massage but the therapist that I had didn't really do a deep tissue service. She said my back was too much for her to "get in there" and suggested a different therapist. If I come back I'll make sure not to ask for that therapist for a deep tissue massage.

5 stars Verified customer

Impeccable customer service and a fantastic massage. It was a wonderful experience A to Z.

5 stars Verified customer

The overall atmosphere was very lovely here. They offer you wine as you arrive, take care to show you around, and make sure you are comfortable. My massage therapist listened to what I asked to focus on maintained great pressure through the full 95 minutes. The steam shower after my massage was an extremely pleasant surprise. My only concern was that I was able to hear people in the next room over. Other than that, everything was great and I will be coming back!

5 stars Customer since 2012

Always a great experience at The Spa - Los Gatos! The service is awesome and the therapists are phenomenal.

5 stars Customer since 2004

The Spa Los Gatos is my favorite spa! The staff and facility are amazing. I highly recommend the Spa to anyone who needs to relax and be pampered.

5 stars Customer since 2004

Very nice and she’s was amazing

5 stars Customer since 2005

Great massage! Thank you Jane!

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