This was a tough one to answer because my experience had a good result (fluid out/stem cells in) but not a positive process. I waited 40 minutes for Dr. Stone. (Is his time more valuable than mine?) Then I was charged the highest dollar amount ($4,000) for a procedure that took less than 5 minutes, without explanation. For context, the same procedure at HSS in NYC is $500. Then Dr. Stone brought me back to PT and told one of the therapists to work with me, but she was actually fully booked and did not tell him or me. I waited for another 20 minutes until she found one of the other physical therapists who said he could see me if I iced first (which I did) and when he came into the room, he said that he actually only had five minutes! I objected and he made it work but the whole experience was really poor.