I just came back after 2 years and nothing has changed with the high energy customer service. The faces may change but the service and compassion are the same. What is unique to the Tanning Spa is you feel their personal touch. They say your name, the care to ask about your experience and find and suggest solutions. I spoke to Shelly and her energy is contagious. She is not a size 0 like me, and that was comfortable as well. The new girl Jen was sweet. It was nice to be back "home" meaning a business you want to visit.