The office staff was very sweet, polite and considerate. Dr. McCormick explained in detail what he was going to do. During the procedure, he continued to prepare me for what was about to happened, as well as what sensation I would experience. He even told me when he was 1/2, 2/3, and almost finished with the 15ish minute procedure. Afterwards, he thoroughly explained what my follow-up visit would entail, and answered ALL my questions. He was very patient with me and took more time talking with me than any other doctor I have ever visited. He and his staff are definitely a 10+ organization.