The Vet is wonderful, unfortunately, the staff can be very abrasive, unsympathetic and immovable; not always, but when they are its like a slap in the face. For example, if your pet has a problem that might be an emergency or close to it, they will flat turn you down, suggesting you go elsewhere if they feel they are booked for the day. I might add here, there is rarely anyone in the waiting area,
This is definitely a "High End" practice with prices reviling that of a human hospital stay. For this you can expect clean and pleasant facilities for you and your furry house mates. I would rate the vet an easy five stars in knowledge and "bedside" manners. I have to knock off two stars because of the staff ability to turn friendly into almost insulting.
While it may be difficult to decline a request for an immediate appointment, sometimes it's unavoidable. Our highly trained staff refers clients to Emergency DVM's or Specialists when deemed necessary. We take the responsibility for your pets health seriously. We treasure our clients and their pets, and regret that the advice was taken as hurtful or unkind.