I went to The Village with botched color that I had gotten from a school. Devyn took a while to explain why the direction they were going with my color wouldn't lighten my hair as I want to, but create stripes. Yikes! I had four colors near my roots, including grey. Devyn figured out how to even out the color in my hair, even consulting with Jenn, who further explained the steps in my color transformation.
We started yesterday. My hair is now a beautifully, glossy, brown, and I can't wait to proceed!
The atmosphere there is so tranquil, I actually sat, relaxed in my chair, didn't read a magazine, and listened to the soft music for 30 minutes while my color processed, it was quiet, peaceful, and I was there on a day I sure needed my spirits lifted. I thoroughly enjoyed myself and walked out feeling transformed.