I am a client of Shanika, even though Shanika schedules my appointments...when I get get to the shop someone has overbooked her. I.always request 12:00 pm pats but when I arrive often shen has several. This is ver unprofessional, as I spend good money at your shop. Please refer to your records. Also someone name Pharo ...farro....answered phone.He could use Customer Service training. Since I continue to have apt issues on June 28 I called to confirm time he was sarcastic when I tried to explain my apt time was 12 not 12:30. Get it together please.