I love the atmosphere of Woodhouse Day Spa. My first visit was very relaxing and enjoyable. When I arrived, I had a locker personalized with my name, robe and chocolates. The second time I went nothing was prepared for me. It seemed as if they forgot about my appointment. I was disappointed when I read the name tags on all the lockers and didn't see my name. When I asked, I was told that generally they don't do that for guests receiving pedicures which I thought was odd. I really enjoyed having a locker with a personalized name tag, chocolates and a robe to change into. I was also dissapointed with the actual pedicure I had during my last visit because I was left with a sore on my foot from where the Woodhouse team member scrubbed too hard with a callus remover. She scrubbed on soft sensitive skin on the side of my foot near the arch. I was in pain a few times during the pedicure, which usually doesn't happen for me. I'm not so sure if I will be returning after the last experience.