The few facials I have had so far have always been very nice but the last one was a disaster. Towards the end of the session the young lady without asking me if I wanted sunscreen applied it. I had mentioned it in the beginning of the session that my skin was very sensitive.
My skin reacted right away and started burning. My face turned bright red. She simply told me that she had another client after me and that she could not do anything and that I should take Benadryl. She told me that the manager would contact me but I am still waiting.
Thank you for taking the time to provide us with your feedback. I'm most disappointed your experience fell short, and is definitely not up to par with our standards. I followed up with our esthetician and our spa manager and I believe they did try to make contact with you on a number of occasions and left a voicemail on at least one occasion. I'm very sorry to hear about the reaction you had to our sunscreen. Please call 240.317.3114 and ask to speak with the manager when you would like to schedule your next appointment and we will make sure this doesn't happen again. Again, we appreciate your time and I hope we see you again soon.