What others had to say

5 stars

Best massage ever with Shelby, fabulous Pedicure with Tami

This was the most relaxing Saturday I could have asked for.

I cannot wait to book with these ladies again.

They were both good listeners and professional at its finest.

2 stars

The nail service is pricy and the treatments are not great. They are rushed, too much chatting and not enough relaxing. The extra fees as add ons are expensive too for what service you get; not great, it's rushed and not nourishing.

4 stars

My friend said this place was excellent..(so I treated her to a massage and we went there together).. my massage was excellent... it was 50 minutes long... but my friend massage was shorted about 10 or more minutes... she found this out because I finished mine on schedule and she was in the tea room long before I got back there and we were taken back at the same time!

I am annoyed... I bought this as a gift and her massage was shortened, total BS... I think she should have gotten something off of her next service! But no compensation or I am sorry whatsoever!

The Woodhouse Day Spa - Rochester Hills replied:

Hi Anonymous, thank you for your review. We do wish that this was brought to our attention during check out or a call to management so we could have addressed the concern. Since this is an anonymous review, we are unable to go back and figure out your friend's therapist, what may have happened as to whether your massage therapist went 10 minutes over or if your friend's therapist went 10 minutes under. It is always our intention to always make each guest love their experience with us . Normally we would reach out to address this matter, but in this instance, please feel free to reach out to our management. Thank you.

3 stars

Have had great experiences, last one was disappointing. New staff not the same. Resting room was loud and not relaxing beforehand. New masseuse was nothing like the previous hot stone massages. Previous experiences more "zen-like", this was a fast paced, aggressive massage. Really need to focus on training to protect the brand, otherwise can just go to a less expensive place and roll the dice on who you get. Beautiful facility, hope training improves.

4 stars Verified customer

Excellent environment and experience. Will return for another service.

5 stars Customer since 2020

Outstanding treatment and overall experience. This is exactly what Rochester needed!

4 stars

The massage itself was wonderful. There were, however, issues with the scheduling process and arrival procedure. As a repeat customer, I scheduled my foot massage appointment online. When I arrived, the receptionist welcomed me for my body massage. She claimed that was what the computer showed. After clearing that up, she wanted me to fill out the new client questionnaire. This, after having already made clear that I was an existing client. Very frustrating and stressful, not to mention time consuming. Not the experience you are expecting at a place that is meant to soothe you.

5 stars Customer since 2020

It was my second time at Woodhouse Rochester, and again it was a wonderful experience, a true relaxing spa experience. Everyone is extremely professional and pleasant.

5 stars

Excellent service!

5 stars Verified customer

Very nice, relaxing, beautiful surroundings

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