Friendly and knowledgeable customer interface. Usually don't have to wait too long to get an appointment, of course depending on season. Able to do the usual mechanic stuff, plus Inspection Stickers, Wheel Alignments, Body Work, etc. Cost of service is always a shock, but I assume that that is true no matter where I would go. Unfortunately, the last problem I had, they were unable to fix and I now have to take car off island to see if I can get extended warrantee work done on it.