94.3% would refer friends and family to us

5 stars Verified customer

Pleasant and highly skilled personnel, from the front door to the exams.

1 stars Verified customer

Fast and professional

5 stars Verified customer

excellent experience

4 stars Verified customer

Great staff! Received excellent care for my teenage daughter. Exam was very thorough and office is very nice.

5 stars Verified customer

Great friendly staff that is professional and helpful. Dr. Stephens is top notch and support staff is just as good.

5 stars Verified customer

I had a very informative experience. A little longer of a wait though.

5 stars Verified customer

The staff was alert, friendly, helpful, and professional. There was no lengthy waiting period. The facility, including the restroom, was neat and clean, and the waiting areas provided informative viewing screens with knowledge about eyecare and diseases. The doctor was personable and knowledgeable, and assisted to correct my vision to my most acceptable level. I was very pleased, as usual, with my visit to Hillandale Thomas Eye Group.

3 stars Verified customer

During my 1st and 2nd visit I was serviced by several technicians but throughout the testing process only one of them described the test before hand. I was just instructed to; sit in the "big" chair or to put my chin there and lean into... not until the doctor completed her assessment did I get any info. I would also like to recommend that all the docs and technicians do a better job at visibly using the hand sanitizer wash before touching the patient, and not only after. I experienced that they would touch me, on gloved, for testing purposes then apply the sanitizer, then go on to handle the equipment or enter data on computer then come back to my eye area without sanitizing again.

The office environment is very modern, comfortable and of a high quality, the Doctor(s) and staff appears to be very skilled. They have my trust and I look forward to being well served in the future. Thanks for the opportunity to give my feedback.

5 stars Verified customer

The quality of care and professionalism demonstrated by DR Stephens and his team is outstanding .

2 stars Verified customer

The techs, front desk, and Dr receives 5 stars. The reason for the 2 stars is the Optician was very rude to me. I was waiting for my sons dialation to complete, I thought I would look at frames. While looking the Optician came up beside me , with no smile or warmth and said "can I help you?" I smiled and said no thank you, I am just looking, and kept looking. She just stood there. So I asked about the $99 offer. Her answer was it is plastic only, then said those are not a part of it. I was like,"I know, I am just looking at these" Then she said, "are you waiting to see the Dr?" I said, agaIn, I was waiting for my son to see the Dr. Meanwhile, a man and son had came in and was waiting to pick up his sons frames. The Optician was still glaring at me like I wasn't allowed to look. I had to tell her the man is picking up his son's glasses. Then she perked up with them. I was in jeans and T shirt. I had picked up my son from school after yard work. Your Optician judged me. I did not appreciate it. I am an Optician myself. She had no idea. She also lost you a glasses customer as well.

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