The techs, front desk, and Dr receives 5 stars. The reason for the 2 stars is the Optician was very rude to me. I was waiting for my sons dialation to complete, I thought I would look at frames. While looking the Optician came up beside me , with no smile or warmth and said "can I help you?" I smiled and said no thank you, I am just looking, and kept looking. She just stood there. So I asked about the $99 offer. Her answer was it is plastic only, then said those are not a part of it. I was like,"I know, I am just looking at these" Then she said, "are you waiting to see the Dr?" I said, agaIn, I was waiting for my son to see the Dr. Meanwhile, a man and son had came in and was waiting to pick up his sons frames. The Optician was still glaring at me like I wasn't allowed to look. I had to tell her the man is picking up his son's glasses. Then she perked up with them. I was in jeans and T shirt. I had picked up my son from school after yard work. Your Optician judged me. I did not appreciate it. I am an Optician myself. She had no idea. She also lost you a glasses customer as well.