98.4% would refer friends and family to us

5 stars Customer since 2017

Most thorough eye exam I've ever had! Very nice staff.

5 stars Customer since 2017

Very efficient and professional

2 stars Customer since 2017

First of all, I received four phone calls several emails and several text reminding me of my appointment I have never been so contacted so frequently about a healthcare provider reminding me of my appointment. I felt the doctor and the staff were professional and the exam was probably the most comprehensive I've ever had which was great I just needed to go in for an annual check up I am in my late 40s, Raiders are sufficient for me I do have one eye that is a bit more dominant than the other The kicker of the whole experience was at the end they wanted to sell me a pair of reader glasses for over $600!!! I felt that this was insulting and demeaning to be pressured to buy such an expensive pair of reading glasses Open till this point I had a good experience and would give them a final review my exam overall with my insurance did not cost me only about $50 which I felt was reasonable and fair for what I needed to get done but the soft cell on the $600 pair of reading glasses was ridiculous I will not be returning for this reason

Thomas Eye Center replied:

Mr. Crouch we are very sorry for the negative experience you had at our office. We try very hard to make every patient's time here as pleasant as possible and I hate that we have failed you and your expectations. We're happy, though, that your exam went well and we hope you will reconsider coming back to see Dr. Thomas next year.

In addressing your complaint about excessive notifications I will point out that they will stop the moment you take the time to confirm your appointment through any of the methods we contact you with.

As far as your experience in the gallery goes, we want you to have the best vision possible for whatever your visual needs are. We always start with education on digital lenses and the clarity you will experience when wearing them, Believe me, once you have tried them you will never go back! My understanding is that we talked with you about those first, then we informed you about our non-digital lenses and got your costs down substantially, and much lower than $600. We are very sorry if we did not convey this correctly to you.

If you ever have any other questions or needs, please feel free to call our office anytime.

5 stars Customer since 2015

They were so fast to respond and took care of me with 15 minutes of my arrival. And, what is nice is that they give you a call as soon as your contact lens arrive!!! So Happy!!!

Thomas Eye Center replied:

Glad to hear that you were pleased with our service. Thank you for your 5 star review. We will appreciate your enthusiastic referrals to your family and friends.

5 stars Verified customer

Two thumbs up

Thomas Eye Center replied:

Thank you for your 5 Star review and the two thumbs up! From our staff to you - 16 thumbs up!! :) Appreciate YOU choosing US for your eye health care. Have a great weekend.

5 stars Verified customer

Professional, Comfortable,and pleasant atmosphere!

Thomas Eye Center replied:

Thank you for your 5 Star Review. We hope that you will enthusiastically refer your family, friends and coworkers.

5 stars Verified customer

Went in desperate for an eye appointment since no one in Athens would take my eye insurance, and they were very quick and helpful to call the insurance company and verify that they did in fact take my insurance. They set me up with an appointment for the next day, and when I walked in the door, they knew exactly who I was and greeted me with a smile. So glad I found them. Definitely recommend! On a scale of 0-10, they are a 12.

Thomas Eye Center replied:

Thank you so very much for your 5 STAR review! So happy that we could get you taken care of. It was our pleasure.

4 stars Verified customer

very good

Thomas Eye Center replied:

Thank you so much for your review! Please feel free to refer your family and friends.

5 stars Customer since 2008

Thank you so much for your exceptional care and warm and attentive staff!

Thomas Eye Center replied:

Lauralee, Thank you for your 5 STAR REVIEW!! You certainly have put a smile on our faces this morning. We appreciate you choosing Thomas Eye Center and we hope you will refer your family, friends and colleagues.

5 stars Customer since 2008

Everyone is very friendly. If you are there for an Eye exam it is done on a timely basis. If you need glasses adjusted you don't have to wait.

Thomas Eye Center replied:

Thank you Mrs. Zimmerman for your 5 Star Review!! We appreciate you choosing Thomas Eye Center.