Drs. Thomas, House, & Associates, Optometrists, PLLC provides a total range of family vision care, including comprehensive eye examinations, testing for glaucoma, treatment of eye diseases and injuries, contact lens services, co-management of laser and cataract surgery, and prescription eyeglasses.
Cornea & Contact Lenses
Blue Cross Blue Shield
Certifications & Memberships
100.0%would refer friends and family to us
Very disappointed that when I went to pick up my two pair of glasses that had been sent in for a "redo," still weren't correct.
Drs. Thomas, House & Associates, Optometrists, PLLC replied:
It is the goal of our doctors and staff to meet and exceed the expectations of each of our patients. Any opportunity where this does not happen is looked into, as we did in this situation. After discussions with the outside lab used in this situation, it was determined by that lab that they had incorrectly pulled the lenses used for this job and failed to properly identify this mistake before returning the glasses to us. All documentation returned to us indicated the work was done properly to our requests and specifications. The lab involved has proven to be extremely reliable to us in the past, and has taken full responsibility for their miscommunication and mistake. The lab is working with our staff to get this corrected as soon as possible, and regrets any dissatisfaction this may have caused to the patient and our office.
Excellent as always. I called Monday morning with an eye problem that had developed over the weekend and was able to see Dr. Thomas within an hour. He gave me a diagnosis and thoroughly explained the treatment I needed.
I have been going to see Dr Thomas for over 10 years and it is always an enjoyable experience. Either because of the staff or because they take great care of any concern or need you have. As long as they are in business they will have mine.
From the moment I walked into the reception area for my appointment to the moment I stepped outside as I was leaving, I felt great! I have never felt so relaxed and Welcome at a Dentist office my entire life and let me tell you, I have seen a good number of dentists over my years of moving 12 times. They are very relaxed, professional and personable. They really went above and beyond to treat me like a Real person and not a dollar sign. Many dental practices are all about the numbers, a cattle call. Move as many people through the revolving chairs as possible. They have to funnel 5 days of patients through a 4 day work week so they can enjoy their 3 days off counting their money. These folks are not like that at all. The Docs were genuine and the real deal and now I know why they were voted the Best of Charlotte, the walk their talk. Go their and you'll be glad you did.